Payment, Cancellation and Refund Policy

The website www.tuyaa.in only provides payment facility for buyers and it acts as intermediary between the purchasers and vendors only on commission basis.  The website www.tuyaa.in is a platform that users utilize to meet and interact with one another for their transactions. M/s.Aaryan Groups is not and cannot be a party to or control in any manner any transaction between the purchasers and vendors. We make public our policy on payment, cancellation and refund of amount received on payment gateway as under.

Online payments shall only be accepted through third party payment gateway, into the bank account of M/s.Aaryan Groups. Third party standard terms and conditions regarding payments will also apply in addition to the terms motioned by www.tuyaa.in. The processing of payment may take time. A payment shall be said to have been made or received only upon the amount being credited to M/s.Aaryan Groups bank account. All payments shall be made and received in INR only. We at M/s.Aaryan Groups strive to provide the best possible experience while you associate with us online.

Your online transaction on www.tuyaa.in is secure with the highest levels of transaction security currently available on the Internet. For example all the banks use Secure Socket Layer (SSL) technology to encrypt your credit card information when you purchase products through our website. www.tuyaa.in uses 64 -bit encryption technology to protect your card information while securely transmitting it to the respective banks for payment processing. All credit card and debit card payments on www.tuyaa.in are processed through secure and trusted payment gateways managed by leading banks. Banks now use the 3D secure password service for online transactions, providing an additional layer of security through identity verification.

If you believe that an unauthorized or otherwise problematic transaction has taken place under your account, you agree to notify us immediately, so that we may take action to prevent financial loss. Unless you submit the claim to us within 7 days after the payment, you will have waived, to the fullest extent permitted by law, all claims against us arising out of or otherwise related to the transaction.

If you experience a technical failure or interruption of service that causes your funding transaction to fail, you may request that your transaction be completed at a later time.

All service / transaction charges / processing fee for payments made or received by M/s.Aaryan Groups shall be borne by the person making the payment. As long as your order has not been processed, we can cancel it and refund your amount. In case if you want to cancel your order, please get in touch with our customer support team to immediately. The refund process will be initiated and the same will be emailed to you immediately. However, the cancellation of orders will be done only if you can cancel your orders within half an hour of booking the same order. You are requested to immediately email at mailto:info@aaryangroups.com along with your order number for any cancellations to be made.

Your orders can also be cancelled if M/s.Aaryan Groups team finds your payments have not been received. In case the payment for the order is not made, M/s.Aaryan Groups will automatically cancel the order. An email notification is sent to you when we cancel the order. Beyond one hour from the time of placing order no refund/cancellation request for the payment made by any person will be entertained i.e. after the payment is accepted from our Online Payment Gateway service providers unless there is a fraud notification from our Payment Gateway Service Providers.

This Payment and Refund Policy was last modified on 18/12/2017. M/s.Aaryan Groups may revise this Payment, Cancellation and Refund Policy from time to time by posting a revised Payment, Cancellation and Refund Policy on our Website. We reserve the right to modify this Payment, Cancellation and Refund Policy at any time, so we request you to please review it frequently.